Refund policy

At Holla Store Front, customer satisfaction is our top priority. We want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help with easy returns and refunds, subject to the policy below.

1. Returns

  • You have 14 days from the date of delivery to request a return.

  • Items must be:

    • Unused and in the same condition you received them.

    • In the original packaging with all tags, accessories, and receipts or proof of purchase.

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g. incorrect, damaged, or defective items).

To initiate a return, please email us at [support@hollastorefront.co.uk] with your order number and reason for the return.

2. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be credited back to your original method of payment. You may alternatively provide your payment details for the refund and this must be from the same account where original payment was initiated.

  • Shipping fees (if any) are non-refundable unless due to our error.

3. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

4. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Perishable goods

  • Clearance or final sale items

  • Personal care items (e.g. opened cosmetics, skincare, or hygiene products)

  • Downloadable digital products

5. Damaged or Faulty Products

If your order arrives damaged, incomplete, or defective:

  • Contact us within 48 hours of delivery.

  • Provide photos and a description of the issue.

  • We will arrange a replacement or refund at no extra cost to you.

6. Contact Us

If you have any questions about your order, returns, or this policy, please reach out to us:

📧 Email: support@hollastorefront.co.uk
📞 Phone: []
🌐 Website: [https://hollastorefront.com]

Note: Holla Store Front reserves the right to amend this policy at any time without prior notice. Please review this policy periodically for any updates.